body.imarz-home-v3 {
    margin: 0;
    background: #f3f7fa;
    color: #17344f;
}

body.imarz-home-v3 *,
body.imarz-home-v3 *::before,
body.imarz-home-v3 *::after {
    box-sizing: border-box;
}

body.imarz-home-v3 .main {
    background: linear-gradient(180deg, #f8fafc 0%, #eff4f8 100%);
}

body.imarz-home-v3 .contr {
    max-width: 1240px;
}

.imarz-v3-header {
    background: rgba(255, 255, 255, 0.96);
    border-bottom: 1px solid #e4ebf1;
}

.imarz-v3-header__inner {
    min-height: 72px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
}

.imarz-v3-brand {
    display: inline-flex;
    align-items: center;
    gap: 14px;
    text-decoration: none;
}

.imarz-v3-brand__logo {
    width: 58px;
    height: auto;
    display: block;
}

.imarz-v3-brand__copy {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.imarz-v3-brand__copy strong {
    font-size: 25px;
    line-height: 1.05;
    letter-spacing: -0.025em;
    color: #153550;
}

.imarz-v3-brand__copy small {
    font-size: 13px;
    color: #6a8194;
}

.imarz-v3-breadcrumbs {
    background: transparent;
}

.imarz-v3-breadcrumbs .breadcrumbs__inner {
    min-height: 40px;
    padding: 8px 0;
    font-size: 12px;
    color: #74899a;
}

.imarz-v3-content {
    padding: 4px 0 40px;
}

.imarz-v3-shell {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.imarz-v3-welcome {
    position: relative;
    overflow: hidden;
    display: grid;
    grid-template-columns: minmax(0, 1fr) 300px;
    align-items: center;
    min-height: 190px;
    padding: 30px 34px;
    border-radius: 24px;
    background: linear-gradient(120deg, #113c60 0%, #165a8d 56%, #237eae 100%);
    box-shadow: 0 18px 42px rgba(18, 61, 96, 0.17);
}

.imarz-v3-welcome__copy {
    position: relative;
    z-index: 2;
    max-width: 760px;
}

.imarz-v3-kicker,
.imarz-v3-section-label {
    display: inline-flex;
    align-items: center;
    padding: 6px 11px;
    border-radius: 999px;
    font-size: 11px;
    line-height: 1;
    font-weight: 700;
    letter-spacing: .08em;
    text-transform: uppercase;
}

.imarz-v3-kicker {
    color: #e8f5ff;
    background: rgba(255, 255, 255, 0.13);
    border: 1px solid rgba(255, 255, 255, 0.16);
}

.imarz-v3-section-label {
    color: #1d5f91;
    background: #eaf4fc;
    border: 1px solid #d5e8f6;
}

.imarz-v3-welcome h1 {
    margin: 13px 0 8px;
    font-size: 38px;
    line-height: 1.08;
    letter-spacing: -.035em;
    color: #ffffff;
}

.imarz-v3-welcome p {
    margin: 0;
    max-width: 690px;
    font-size: 16px;
    line-height: 1.6;
    color: rgba(255, 255, 255, 0.88);
}

.imarz-v3-welcome__visual {
    position: relative;
    height: 126px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.imarz-v3-orb {
    position: absolute;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.08);
}

.imarz-v3-orb--one {
    width: 190px;
    height: 190px;
    right: 4px;
    top: -32px;
}

.imarz-v3-orb--two {
    width: 110px;
    height: 110px;
    left: 18px;
    bottom: -42px;
}

.imarz-v3-welcome__icon {
    position: relative;
    z-index: 2;
    width: 76px;
    height: 76px;
    border-radius: 24px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: rgba(255, 255, 255, 0.15);
    border: 1px solid rgba(255, 255, 255, 0.18);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.1);
}

.imarz-v3-welcome__icon .icon {
    width: 36px;
    height: 36px;
    fill: #ffffff;
}

.imarz-v3-welcome__status {
    position: absolute;
    z-index: 3;
    right: 10px;
    bottom: 2px;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 8px 12px;
    border-radius: 999px;
    background: #ffffff;
    color: #21425f;
    box-shadow: 0 8px 22px rgba(12, 34, 52, 0.16);
    font-size: 12px;
}

.imarz-v3-welcome__status span {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #29a76f;
    box-shadow: 0 0 0 4px rgba(41, 167, 111, 0.12);
}

.imarz-v3-actions,
.imarz-v3-flow {
    background: #ffffff;
    border: 1px solid #e0e8ef;
    border-radius: 22px;
    box-shadow: 0 10px 28px rgba(27, 54, 78, 0.05);
}

.imarz-v3-actions {
    padding: 22px;
}

.imarz-v3-actions__heading {
    display: flex;
    align-items: end;
    justify-content: space-between;
    gap: 24px;
    margin-bottom: 16px;
}

.imarz-v3-actions__heading h2,
.imarz-v3-flow__title h2 {
    margin: 8px 0 0;
    color: #143753;
    letter-spacing: -.02em;
}

.imarz-v3-actions__heading h2 {
    font-size: 26px;
}

.imarz-v3-actions__heading p {
    margin: 0;
    max-width: 440px;
    font-size: 13px;
    line-height: 1.5;
    color: #718597;
    text-align: right;
}

.imarz-v3-actions__grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 16px;
}

.imarz-v3-action {
    min-height: 230px;
    display: grid;
    grid-template-columns: 1fr auto;
    grid-template-rows: auto 1fr auto;
    gap: 12px 22px;
    padding: 22px;
    border-radius: 20px;
    text-decoration: none;
    border: 1px solid #d8e5ee;
    transition: transform .2s ease, box-shadow .2s ease, border-color .2s ease;
}

.imarz-v3-action:hover,
.imarz-v3-action:focus {
    transform: translateY(-2px);
    box-shadow: 0 14px 28px rgba(20, 62, 95, 0.12);
    border-color: #9fc4df;
}

.imarz-v3-action--primary {
    background: linear-gradient(135deg, #eef7ff 0%, #f8fbfe 100%);
}

.imarz-v3-action--secondary {
    background: linear-gradient(135deg, #fbfdff 0%, #f5f8fb 100%);
}

.imarz-v3-action__top {
    grid-column: 1 / -1;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
}

.imarz-v3-action__icon {
    width: 50px;
    height: 50px;
    border-radius: 15px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    color: #12659c;
    background: #dff0fd;
}

.imarz-v3-action__icon .icon {
    width: 25px;
    height: 25px;
    fill: currentColor;
}

.imarz-v3-action__badge {
    padding: 5px 9px;
    border-radius: 999px;
    color: #35617f;
    background: rgba(255, 255, 255, 0.75);
    border: 1px solid #dbe7ef;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: .06em;
    text-transform: uppercase;
}

.imarz-v3-action__content h3 {
    margin: 2px 0 5px;
    font-size: 23px;
    line-height: 1.2;
    color: #133653;
}

.imarz-v3-action__content > p {
    margin: 0 0 13px;
    color: #678096;
    font-size: 14px;
    line-height: 1.45;
}

.imarz-v3-action__features {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 8px;
}

.imarz-v3-action__features span {
    display: flex;
    align-items: center;
    gap: 7px;
    min-width: 0;
    font-size: 12px;
    line-height: 1.35;
    color: #3f596f;
}

.imarz-v3-action__features b {
    flex: 0 0 22px;
    width: 22px;
    height: 22px;
    border-radius: 8px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: #ffffff;
    border: 1px solid #d8e5ed;
    color: #1b6798;
    font-size: 11px;
}

.imarz-v3-action__button {
    grid-column: 1 / -1;
    min-height: 42px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    border-radius: 13px;
    background: #146eb0;
    color: #ffffff;
    font-weight: 700;
    box-shadow: 0 8px 18px rgba(20, 110, 176, 0.20);
}

.imarz-v3-action__button--outline {
    color: #185c8c;
    background: #ffffff;
    border: 1px solid #b8d2e4;
    box-shadow: none;
}

.imarz-v3-action__button .icon {
    width: 15px;
    height: 15px;
    fill: currentColor;
}

.imarz-v3-flow {
    display: grid;
    grid-template-columns: 180px 1fr;
    gap: 24px;
    align-items: center;
    padding: 18px 22px;
}

.imarz-v3-flow__title h2 {
    font-size: 23px;
}

.imarz-v3-flow__steps {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 12px;
}

.imarz-v3-step {
    min-height: 76px;
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 14px;
    border-radius: 16px;
    background: #f7fafc;
    border: 1px solid #e1e9ef;
}

.imarz-v3-step__number {
    flex: 0 0 34px;
    width: 34px;
    height: 34px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 11px;
    background: #173f60;
    color: #ffffff;
    font-weight: 700;
    box-shadow: 0 6px 14px rgba(23, 63, 96, 0.16);
}

.imarz-v3-step strong,
.imarz-v3-step small {
    display: block;
}

.imarz-v3-step strong {
    margin-bottom: 3px;
    color: #153550;
    font-size: 14px;
}

.imarz-v3-step small {
    color: #708497;
    font-size: 12px;
    line-height: 1.35;
}

.imarz-v3-messages {
    margin: 0;
}

.imarz-v3-admin-link {
    text-align: center;
}

.imarz-v3-admin-link .link {
    font-weight: 700;
    color: #1d5f95;
}

@media (max-width: 980px) {
    .imarz-v3-welcome {
        grid-template-columns: 1fr;
    }

    .imarz-v3-welcome__visual {
        display: none;
    }

    .imarz-v3-actions__heading {
        align-items: flex-start;
        flex-direction: column;
        gap: 8px;
    }

    .imarz-v3-actions__heading p {
        text-align: left;
    }

    .imarz-v3-actions__grid,
    .imarz-v3-flow__steps {
        grid-template-columns: 1fr;
    }

    .imarz-v3-flow {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 640px) {
    .imarz-v3-header__inner {
        min-height: auto;
        padding: 12px 0;
    }

    .imarz-v3-brand__logo {
        width: 50px;
    }

    .imarz-v3-brand__copy strong {
        font-size: 21px;
    }

    .imarz-v3-brand__copy small {
        font-size: 12px;
    }

    .imarz-v3-content {
        padding-bottom: 28px;
    }

    .imarz-v3-welcome,
    .imarz-v3-actions,
    .imarz-v3-flow {
        border-radius: 18px;
    }

    .imarz-v3-welcome {
        min-height: 0;
        padding: 22px;
    }

    .imarz-v3-welcome h1 {
        font-size: 30px;
    }

    .imarz-v3-welcome p {
        font-size: 15px;
    }

    .imarz-v3-actions {
        padding: 16px;
    }

    .imarz-v3-action {
        min-height: 0;
        padding: 17px;
    }

    .imarz-v3-action__features {
        grid-template-columns: 1fr;
    }

    .imarz-v3-flow {
        padding: 16px;
    }
}

body.imarz-home-v3.imarz-add-page .contr,
body.imarz-home-v3.imarz-ticket-page .contr {
    max-width: 1240px;
}

.imarz-inline-icon {
    width: 20px;
    height: 20px;
    stroke: currentColor;
    fill: none;
    stroke-width: 1.8;
    stroke-linecap: round;
    stroke-linejoin: round;
}

.imarz-inline-icon--button {
    width: 17px;
    height: 17px;
}

.imarz-add-content {
    padding-top: 4px;
}

.imarz-add-hero,
.imarz-ticket-hero {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 290px;
    gap: 18px;
    padding: 24px 28px;
    border-radius: 24px;
    background: linear-gradient(120deg, #123f64 0%, #175d90 58%, #2785b4 100%);
    box-shadow: 0 18px 42px rgba(18, 61, 96, 0.16);
}

.imarz-add-hero__copy,
.imarz-ticket-hero__copy {
    color: #ffffff;
}

.imarz-add-hero__copy h1,
.imarz-ticket-hero__copy h1 {
    margin: 12px 0 10px;
    color: #ffffff;
    font-size: 36px;
    line-height: 1.1;
    letter-spacing: -.03em;
}

.imarz-add-hero__copy p,
.imarz-ticket-hero__copy p {
    margin: 0;
    font-size: 16px;
    line-height: 1.6;
    color: rgba(255,255,255,.88);
}

.imarz-add-hero__side,
.imarz-ticket-hero__tips {
    display: flex;
    align-items: center;
    justify-content: center;
}

.imarz-add-hero__badge,
.imarz-ticket-hero__tips {
    min-height: 100%;
    border-radius: 20px;
    background: rgba(255,255,255,.13);
    border: 1px solid rgba(255,255,255,.16);
    padding: 18px 20px;
    color: #ffffff;
}

.imarz-add-hero__badge {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    font-weight: 700;
}

.imarz-add-hero__badge span {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background: #45d08a;
    box-shadow: 0 0 0 5px rgba(69, 208, 138, .18);
}

.imarz-ticket-hero__category {
    display: inline-flex;
    flex-direction: column;
    gap: 4px;
    margin-top: 18px;
    padding: 10px 14px;
    border-radius: 16px;
    background: rgba(255,255,255,.12);
    border: 1px solid rgba(255,255,255,.16);
}

.imarz-ticket-hero__category span {
    font-size: 11px;
    font-weight: 700;
    letter-spacing: .08em;
    text-transform: uppercase;
    color: rgba(255,255,255,.76);
}

.imarz-ticket-hero__category strong {
    font-size: 17px;
    line-height: 1.35;
    color: #ffffff;
}

.imarz-ticket-hero__tips {
    display: block;
}

.imarz-ticket-hero__tips .imarz-v3-section-label {
    margin-bottom: 10px;
}

.imarz-ticket-hero__tips ul {
    margin: 0;
    padding-left: 18px;
    color: rgba(255,255,255,.92);
}

.imarz-ticket-hero__tips li {
    margin-bottom: 10px;
    line-height: 1.5;
}

.imarz-add-selector-wrap,
.imarz-ticket-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 320px;
    gap: 18px;
}

.imarz-add-selector-card,
.imarz-add-benefits-card,
.imarz-add-categories-card,
.imarz-ticket-form-card,
.imarz-ticket-side-card {
    background: #ffffff;
    border: 1px solid #e0e8ef;
    border-radius: 22px;
    box-shadow: 0 10px 28px rgba(27, 54, 78, 0.05);
}

.imarz-add-selector-card,
.imarz-add-benefits-card,
.imarz-add-categories-card,
.imarz-ticket-side-card {
    padding: 24px;
}

.imarz-ticket-form-card {
    padding: 24px 24px 20px;
}

.imarz-add-card__icon {
    width: 56px;
    height: 56px;
    border-radius: 18px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    color: #13629a;
    background: #e4f0fb;
}

.imarz-add-card__icon--small {
    width: 48px;
    height: 48px;
    border-radius: 16px;
}

.imarz-add-card__content h2,
.imarz-add-categories-head h2,
.imarz-ticket-form-head h2,
.imarz-add-benefits-card h3,
.imarz-ticket-side-card h3 {
    margin: 10px 0 8px;
    color: #153550;
    letter-spacing: -.025em;
}

.imarz-add-card__content h2,
.imarz-add-categories-head h2,
.imarz-ticket-form-head h2 {
    font-size: 30px;
}

.imarz-add-benefits-card h3,
.imarz-ticket-side-card h3 {
    font-size: 25px;
    line-height: 1.18;
}

.imarz-add-card__content p,
.imarz-add-categories-head p,
.imarz-ticket-required-tip,
.imarz-ticket-section__head p,
.imarz-ticket-side-card p {
    color: #6f8394;
}

.imarz-add-card__content p,
.imarz-add-categories-head p,
.imarz-ticket-section__head p {
    font-size: 14px;
    line-height: 1.6;
}

.imarz-add-selector-form {
    display: flex;
    flex-direction: column;
    gap: 18px;
    margin-top: 20px;
}

.imarz-add-field label {
    display: block;
    margin-bottom: 8px;
    font-weight: 700;
    color: #17344f;
}

.imarz-add-primary-btn {
    min-height: 46px;
    display: inline-flex !important;
    align-items: center;
    justify-content: center;
    gap: 10px;
    border-radius: 14px;
    background: #146eb0;
    color: #ffffff;
    box-shadow: 0 8px 18px rgba(20, 110, 176, 0.2);
}

.imarz-add-primary-btn:hover,
.imarz-add-primary-btn:focus {
    background: #0f639f;
    color: #ffffff;
}

.imarz-add-benefits-list,
.imarz-ticket-side-list {
    list-style: none;
    margin: 18px 0 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 14px;
}

.imarz-add-benefits-list li,
.imarz-ticket-side-list li {
    padding: 14px 15px;
    border-radius: 16px;
    background: #f7fafc;
    border: 1px solid #e4ebf1;
}

.imarz-add-benefits-list strong,
.imarz-ticket-side-list strong {
    display: block;
    margin-bottom: 5px;
    color: #153550;
    font-size: 14px;
}

.imarz-add-benefits-list span,
.imarz-ticket-side-list span {
    display: block;
    color: #6b8091;
    font-size: 13px;
    line-height: 1.5;
}

.imarz-add-categories-head {
    display: flex;
    justify-content: space-between;
    gap: 18px;
    align-items: end;
    margin-bottom: 18px;
}

.imarz-add-categories-head p {
    max-width: 360px;
    text-align: right;
    margin: 0;
}

.imarz-add-categories-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
}

.imarz-add-category-card {
    display: grid;
    grid-template-columns: auto 1fr auto;
    gap: 14px;
    align-items: center;
    padding: 18px;
    border-radius: 18px;
    border: 1px solid #dbe6ef;
    background: linear-gradient(135deg, #f8fbfe 0%, #eef5fb 100%);
    text-decoration: none;
    transition: transform .2s ease, box-shadow .2s ease, border-color .2s ease;
}

.imarz-add-category-card:hover,
.imarz-add-category-card:focus {
    transform: translateY(-2px);
    border-color: #a8cce5;
    box-shadow: 0 14px 28px rgba(20, 62, 95, 0.12);
}

.imarz-add-category-card__text h5 {
    margin: 0 0 4px;
    color: #143753;
    font-size: 18px;
}

.imarz-add-category-card__text span {
    color: #6f8394;
    font-size: 13px;
}

.imarz-add-category-card__arrow {
    color: #1d6698;
}

.imarz-ticket-form-head {
    display: flex;
    justify-content: space-between;
    gap: 16px;
    align-items: end;
    margin-bottom: 18px;
}

.imarz-ticket-required-tip {
    margin: 0;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    font-size: 12px;
}

.imarz-ticket-section {
    padding: 22px;
    margin-bottom: 18px;
    border-radius: 18px;
    background: #fbfdff;
    border: 1px solid #e3ebf1;
}

.imarz-ticket-section__head {
    margin-bottom: 16px;
}

.imarz-ticket-section__head h3 {
    margin: 0 0 6px;
    color: #143753;
    font-size: 22px;
    letter-spacing: -.02em;
}

.imarz-ticket-section__head p {
    margin: 0;
}

.imarz-ticket-grid-2 {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 16px 18px;
}

/* Give the contact fields the full width available in the two-column row. */
body.imarz-ticket-page .form-submit-ticket .form-groups.imarz-ticket-grid-2 {
    width: 100%;
    max-width: 100%;
}

.imarz-ticket-grid-2 .form-group {
    margin-bottom: 0;
}

.imarz-ticket-full-row {
    grid-column: 1 / -1;
}

.imarz-ticket-priority-wrap {
    padding: 14px 16px;
    margin-bottom: 12px;
    border-radius: 16px;
    background: #f4f8fb;
    border: 1px solid #e4ecf2;
}

.imarz-ticket-info-box {
    margin-bottom: 14px;
    padding: 14px 16px;
    border-radius: 16px;
    background: #eef7ff;
    border: 1px solid #d5e7f7;
    color: #36536a;
    line-height: 1.55;
    font-size: 14px;
}

.imarz-ticket-attach-wrap .attach {
    padding: 16px;
    border-radius: 16px;
    background: #f7fafc;
    border: 1px solid #e3ebf1;
}

.imarz-ticket-alert {
    border-radius: 18px;
}

.imarz-ticket-footer {
    margin-top: 4px;
}

.imarz-ticket-side-highlight {
    margin-top: 18px;
    padding: 16px 18px;
    border-radius: 18px;
    background: linear-gradient(135deg, #eef7ff 0%, #f7fbff 100%);
    border: 1px solid #d8e5ee;
}

.imarz-ticket-side-highlight strong {
    display: block;
    margin-bottom: 6px;
    color: #143753;
}

.imarz-ticket-side-highlight p {
    margin: 0;
    font-size: 13px;
    line-height: 1.55;
}

body.imarz-ticket-page .ticket-create .form-control,
body.imarz-add-page .form-control,
body.imarz-ticket-page .selectize-input,
body.imarz-add-page .selectize-input {
    border-color: #d6e1ea;
    border-radius: 14px;
    min-height: 46px;
    box-shadow: none;
}

body.imarz-ticket-page textarea.form-control {
    min-height: 170px;
}

body.imarz-ticket-page .label,
body.imarz-add-page .label {
    color: #17344f;
    font-weight: 700;
}

/* Keep every public ticket field consistent: label above its control. */
body.imarz-ticket-page .ticket-create .form-group > .label,
body.imarz-ticket-page .ticket-create .param > .label,
body.imarz-ticket-page .ticket-create .param > span.label {
    display: block;
    margin: 0 0 8px;
}

body.imarz-ticket-page .ticket-create .form-group > .form-control,
body.imarz-ticket-page .ticket-create .param > .selectize-control,
body.imarz-ticket-page .ticket-create .param > .dropdown-select,
body.imarz-ticket-page .ticket-create .param > select,
body.imarz-ticket-page .ticket-create .param > .calendar--button,
body.imarz-ticket-page .ticket-create .param > .attach {
    display: block;
    width: 100%;
    max-width: 560px;
}

body.imarz-ticket-page .ticket-create .param.calendar,
body.imarz-ticket-page .ticket-create .param--attach {
    display: block;
}

body.imarz-ticket-page .ticket-create .imarz-polizas-field {
    display: block !important;
}

body.imarz-ticket-page .ticket-create .imarz-polizas-field > .label,
body.imarz-ticket-page .ticket-create .imarz-polizas-field > .form-control,
body.imarz-ticket-page .ticket-create .imarz-polizas-field > .selectize-control {
    display: block;
}

body.imarz-ticket-page .imarz-polizas-status {
    display: block !important;
    width: max-content;
    max-width: 100%;
    box-sizing: border-box;
    max-width: 560px;
    margin-top: 8px;
    padding: 7px 10px;
    border: 1px solid #d5e0e9;
    border-radius: 6px;
    background: #f4f8fb;
    color: #637b8d;
    font-size: 12px;
    line-height: 1.35;
    white-space: nowrap;
}

body.imarz-ticket-page .imarz-polizas-status:empty {
    display: none !important;
}

body.imarz-ticket-page .imarz-polizas-status.is-loading {
    color: #146eb0;
    border-color: #bfdaed;
    background: #eef7fd;
}

body.imarz-ticket-page .imarz-polizas-status.is-success {
    color: #24734d;
    border-color: #bddfce;
    background: #eff9f4;
}

body.imarz-ticket-page .imarz-polizas-status.is-empty {
    color: #806b2d;
    border-color: #ead8a2;
    background: #fff9e9;
}

body.imarz-ticket-page .imarz-polizas-status.is-error {
    color: #a33b31;
    border-color: #edc3be;
    background: #fff2f0;
}

@media (max-width: 640px) {
    body.imarz-ticket-page .imarz-polizas-status {
        width: 100%;
        white-space: normal;
    }
}

body.imarz-ticket-page .divider {
    margin: 18px 0;
    background: #e8eef3;
}

@media (max-width: 980px) {
    .imarz-add-hero,
    .imarz-ticket-hero,
    .imarz-add-selector-wrap,
    .imarz-ticket-layout {
        grid-template-columns: 1fr;
    }

    .imarz-add-categories-head,
    .imarz-ticket-form-head {
        flex-direction: column;
        align-items: flex-start;
    }

    .imarz-add-categories-head p {
        max-width: none;
        text-align: left;
    }

    .imarz-add-categories-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 640px) {
    .imarz-add-hero,
    .imarz-ticket-hero,
    .imarz-add-selector-card,
    .imarz-add-benefits-card,
    .imarz-add-categories-card,
    .imarz-ticket-form-card,
    .imarz-ticket-side-card {
        border-radius: 18px;
    }

    .imarz-add-hero,
    .imarz-ticket-hero,
    .imarz-add-selector-card,
    .imarz-add-benefits-card,
    .imarz-add-categories-card,
    .imarz-ticket-form-card,
    .imarz-ticket-side-card {
        padding: 18px;
    }

    .imarz-add-hero__copy h1,
    .imarz-ticket-hero__copy h1,
    .imarz-add-card__content h2,
    .imarz-add-categories-head h2,
    .imarz-ticket-form-head h2 {
        font-size: 28px;
    }

    .imarz-ticket-section {
        padding: 16px;
    }

    .imarz-ticket-grid-2 {
        grid-template-columns: 1fr;
    }
}

body.imarz-home-v3.imarz-view-page .contr {
    max-width: 1240px;
}

.imarz-view-content {
    padding-top: 4px;
}

.imarz-view-hero {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 320px;
    gap: 18px;
    padding: 26px 28px;
    border-radius: 24px;
    background: linear-gradient(120deg, #123f64 0%, #175d90 58%, #2785b4 100%);
    box-shadow: 0 18px 42px rgba(18, 61, 96, 0.16);
}

.imarz-view-hero__copy {
    color: #ffffff;
}

.imarz-view-hero__copy h1 {
    margin: 12px 0 10px;
    color: #ffffff;
    font-size: 35px;
    line-height: 1.12;
    letter-spacing: -.03em;
}

.imarz-view-hero__copy p {
    margin: 0;
    font-size: 16px;
    line-height: 1.6;
    color: rgba(255,255,255,.88);
}

.imarz-view-hero__chips {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    margin-top: 18px;
}

.imarz-view-chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 10px 14px;
    border-radius: 999px;
    background: rgba(255,255,255,.12);
    border: 1px solid rgba(255,255,255,.16);
    color: rgba(255,255,255,.92);
    font-size: 13px;
}

.imarz-view-chip strong {
    color: #ffffff;
    font-weight: 700;
}

.imarz-view-hero__stats {
    display: grid;
    gap: 12px;
}

.imarz-view-stat-card {
    padding: 16px 18px;
    border-radius: 18px;
    background: rgba(255,255,255,.13);
    border: 1px solid rgba(255,255,255,.16);
    color: rgba(255,255,255,.85);
}

.imarz-view-stat-card span {
    display: block;
    font-size: 12px;
    letter-spacing: .04em;
    text-transform: uppercase;
}

.imarz-view-stat-card strong {
    display: block;
    margin-top: 6px;
    color: #ffffff;
    font-size: 18px;
    line-height: 1.4;
}

.imarz-view-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 320px;
    gap: 18px;
}

.imarz-view-main {
    display: flex;
    flex-direction: column;
    gap: 18px;
}

.imarz-view-sidebar {
    display: flex;
    flex-direction: column;
    gap: 18px;
}

.imarz-view-side-card,
.imarz-ticket-thread-card {
    background: #ffffff;
    border: 1px solid #e0e8ef;
    border-radius: 22px;
    box-shadow: 0 10px 28px rgba(27, 54, 78, 0.05);
}

.imarz-view-side-card {
    padding: 22px;
}

.imarz-view-side-card__head h3,
.imarz-ticket-thread-head h2 {
    margin: 10px 0 0;
    color: #153550;
    letter-spacing: -.025em;
}

.imarz-view-side-card__head h3 {
    font-size: 25px;
    line-height: 1.2;
}

.imarz-ticket-thread-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
    padding: 22px 24px 0;
}

.imarz-ticket-thread-head h2 {
    font-size: 28px;
    line-height: 1.15;
}

.imarz-ticket-thread-card .block--head {
    padding: 12px 24px 0;
}

.imarz-ticket-block-head .contact,
.imarz-ticket-block-head .timeago {
    color: #5f7386;
}

.imarz-ticket-block-head .contact {
    font-size: 14px;
}

.imarz-ticket-description {
    padding: 18px 24px 0;
    color: #334e68;
    line-height: 1.7;
}

.imarz-ticket-description p {
    margin: 0;
}

.imarz-ticket-thread-card--original .imarz-ticket-thread-head {
    padding-bottom: 2px;
}

.imarz-ticket-thread-card--reply-form {
    padding-bottom: 24px;
}

.imarz-ticket-form-intro {
    margin: 0;
    padding: 12px 24px 0;
    color: #6f8394;
    line-height: 1.55;
}

.imarz-reply-form {
    padding: 18px 24px 0;
}

.imarz-reply-form .form-group textarea.form-control {
    min-height: 160px;
    border-color: #d6e1ea;
    border-radius: 14px;
    box-shadow: none;
}

.imarz-reply-attach .attach {
    padding: 16px;
    border-radius: 16px;
    background: #f7fafc;
    border: 1px solid #e3ebf1;
}

.imarz-reply-submit {
    margin-top: 16px;
}

.imarz-ticket-attachments {
    margin: 18px 24px 24px;
    padding: 16px;
    border-radius: 16px;
    background: #f7fafc;
    border: 1px solid #e3ebf1;
}

.imarz-ticket-attachments strong {
    display: block;
    margin-bottom: 12px;
    color: #16344f;
}

.imarz-ticket-attachment-item {
    display: flex;
    align-items: center;
    gap: 9px;
    margin-bottom: 10px;
    color: #146eb0;
}

.imarz-ticket-attachment-item:last-child {
    margin-bottom: 0;
}

.imarz-ticket-rating-footer {
    margin: 0 24px 24px;
    padding-top: 16px;
    border-top: 1px solid #e7eef4;
    color: #5f7386;
}

.imarz-ticket-print-btn {
    border-radius: 14px;
}

.imarz-view-detail-list {
    margin-top: 18px;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.imarz-view-detail-row {
    display: flex;
    justify-content: space-between;
    gap: 16px;
    align-items: flex-start;
    padding: 12px 14px;
    border-radius: 14px;
    background: #f8fbfe;
    border: 1px solid #e8eef4;
}

.imarz-view-detail-row span {
    color: #6b8091;
    font-size: 13px;
}

.imarz-view-detail-row strong {
    color: #153550;
    font-size: 14px;
    text-align: right;
}

.imarz-view-action-stack {
    display: flex;
    flex-direction: column;
    gap: 12px;
    margin-top: 18px;
}

.imarz-view-action-btn {
    min-height: 46px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 0 16px;
    border-radius: 14px;
    background: #146eb0;
    border: 1px solid #146eb0;
    color: #ffffff;
    font-weight: 700;
    text-decoration: none;
    text-align: center;
    box-shadow: 0 8px 18px rgba(20, 110, 176, 0.2);
}

.imarz-view-action-btn:hover,
.imarz-view-action-btn:focus {
    background: #0f639f;
    color: #ffffff;
    text-decoration: none;
}

.imarz-view-action-btn--light {
    background: #f7fafc;
    color: #16344f;
    border-color: #dce7ef;
    box-shadow: none;
}

.imarz-view-action-btn--light:hover,
.imarz-view-action-btn--light:focus {
    background: #eef5fb;
    color: #16344f;
}

.imarz-view-tip-list {
    margin: 18px 0 0;
    padding-left: 18px;
    color: #5f7386;
}

.imarz-view-tip-list li {
    margin-bottom: 12px;
    line-height: 1.55;
}

.imarz-survey-ticket {
    border: 1px solid #cfe5f8;
    border-radius: 18px;
    background: linear-gradient(135deg,#f7fbff,#fff);
    box-shadow: 0 8px 22px rgba(15,39,66,.08);
    overflow: hidden;
}

.imarz-survey-ticket__inner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
    padding: 18px 20px;
}

.imarz-survey-ticket__title {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 5px;
    color: #0f2742;
    font-weight: 800;
    font-size: 18px;
}

.imarz-survey-ticket__icon {
    width: 38px;
    height: 38px;
    border-radius: 999px;
    background: #0b76b7;
    color: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-weight: 900;
}

.imarz-survey-ticket p {
    margin: 0;
    color: #64748b;
    line-height: 1.45;
}

.imarz-survey-ticket__button {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border: 1px solid #0b76b7;
    background: #0b76b7;
    color: #fff;
    border-radius: 12px;
    padding: 11px 16px;
    font-weight: 800;
    text-decoration: none;
    white-space: nowrap;
}

.imarz-survey-ticket__button:hover {
    background: #075c91;
    color: #fff;
    text-decoration: none;
}

.imarz-survey-ticket__button--light {
    background: #fff;
    color: #0b76b7;
}

.imarz-survey-ticket__button--light:hover {
    background: #0b76b7;
    color: #fff;
}

.imarz-survey-modal {
    display: none;
    position: fixed;
    inset: 0;
    z-index: 99999;
    background: rgba(15,23,42,.68);
    padding: 4vh 4vw;
}

.imarz-survey-modal.is-open {
    display: block;
}

.imarz-survey-modal__box {
    height: 92vh;
    max-width: 1040px;
    margin: 0 auto;
    background: #fff;
    border-radius: 14px;
    box-shadow: 0 20px 50px rgba(0,0,0,.25);
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.imarz-survey-modal__head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 14px 18px;
    border-bottom: 1px solid #e5edf5;
    background: #f8fbff;
}

.imarz-survey-modal__head strong {
    color: #0f2742;
    font-size: 17px;
}

.imarz-survey-modal__close {
    border: 1px solid #94a3b8;
    background: #fff;
    color: #334155;
    border-radius: 8px;
    padding: 9px 12px;
    font-weight: 800;
    cursor: pointer;
}

.imarz-survey-modal__close:hover {
    background: #0b76b7;
    border-color: #0b76b7;
    color: #fff;
}

.imarz-survey-modal iframe {
    border: 0;
    width: 100%;
    height: 100%;
    background: #edf3f8;
}

body.imarz-view-page .ticket__params,
body.imarz-view-page .params--block.details {
    display: none;
}

body.imarz-view-page .ticket {
    display: block;
}

body.imarz-view-page .ticket__body {
    display: flex;
    flex-direction: column;
    gap: 18px;
}

body.imarz-view-page .ticket__body_block.response {
    border-left: 4px solid #146eb0;
}

body.imarz-view-page .dropdown.left > label {
    padding-right: 8px;
}

@media (max-width: 980px) {
    .imarz-view-hero,
    .imarz-view-layout {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 760px) {
    .imarz-survey-ticket__inner {
        display: block;
    }

    .imarz-survey-ticket__button {
        margin-top: 14px;
        width: 100%;
    }
}

@media (max-width: 640px) {
    .imarz-view-hero,
    .imarz-view-side-card,
    .imarz-ticket-thread-card {
        border-radius: 18px;
    }

    .imarz-view-hero,
    .imarz-view-side-card {
        padding: 18px;
    }

    .imarz-ticket-thread-head,
    .imarz-ticket-thread-card .block--head,
    .imarz-ticket-description,
    .imarz-ticket-form-intro,
    .imarz-reply-form,
    .imarz-ticket-attachments,
    .imarz-ticket-rating-footer {
        padding-left: 18px;
        padding-right: 18px;
    }

    .imarz-view-hero__copy h1,
    .imarz-ticket-thread-head h2 {
        font-size: 28px;
    }

    .imarz-ticket-thread-head,
    .imarz-view-detail-row {
        flex-direction: column;
    }

    .imarz-view-detail-row strong {
        text-align: left;
    }
}

/* ticket.php - pantalla de consulta por folio */
.imarz-ticket-lookup-content {
    padding-top: 4px;
}

.imarz-ticket-lookup-hero {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 150px;
    gap: 22px;
    align-items: center;
    padding: 26px 30px;
    border-radius: 24px;
    background: linear-gradient(120deg, #123f64 0%, #175d90 58%, #2785b4 100%);
    box-shadow: 0 18px 42px rgba(18, 61, 96, 0.16);
}

.imarz-ticket-lookup-hero__copy h1 {
    margin: 12px 0 9px;
    color: #ffffff;
    font-size: 36px;
    line-height: 1.08;
    letter-spacing: -.03em;
}

.imarz-ticket-lookup-hero__copy p {
    margin: 0;
    max-width: 760px;
    color: rgba(255,255,255,.88);
    font-size: 16px;
    line-height: 1.6;
}

.imarz-ticket-lookup-hero__icon {
    width: 92px;
    height: 92px;
    justify-self: end;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 26px;
    color: #ffffff;
    background: rgba(255,255,255,.14);
    border: 1px solid rgba(255,255,255,.18);
}

.imarz-ticket-lookup-hero__icon .imarz-inline-icon {
    width: 42px;
    height: 42px;
    stroke-width: 1.6;
}

.imarz-ticket-lookup-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 340px;
    gap: 18px;
}

.imarz-ticket-lookup-card,
.imarz-ticket-lookup-help {
    background: #ffffff;
    border: 1px solid #e0e8ef;
    border-radius: 22px;
    box-shadow: 0 10px 28px rgba(27, 54, 78, 0.05);
}

.imarz-ticket-lookup-card {
    padding: 26px;
}

.imarz-ticket-lookup-help {
    padding: 24px;
}

.imarz-ticket-lookup-card__head h2,
.imarz-ticket-lookup-help h3,
.imarz-ticket-forgot-content h3 {
    margin: 10px 0 8px;
    color: #153550;
    letter-spacing: -.025em;
}

.imarz-ticket-lookup-card__head h2 {
    font-size: 30px;
}

.imarz-ticket-lookup-help h3,
.imarz-ticket-forgot-content h3 {
    font-size: 24px;
    line-height: 1.2;
}

.imarz-ticket-lookup-card__head p,
.imarz-ticket-lookup-help > p,
.imarz-ticket-forgot-content > p {
    margin: 0;
    color: #6d8294;
    font-size: 14px;
    line-height: 1.6;
}

.imarz-ticket-lookup-form {
    margin-top: 22px;
}

.imarz-ticket-lookup-form .form-group {
    margin-bottom: 17px;
}

.imarz-ticket-input-wrap {
    position: relative;
}

.imarz-ticket-input-icon {
    position: absolute;
    left: 14px;
    top: 50%;
    transform: translateY(-50%);
    z-index: 2;
    display: inline-flex;
    color: #59758c;
    pointer-events: none;
}

.imarz-ticket-input-icon .imarz-inline-icon {
    width: 18px;
    height: 18px;
}

.imarz-ticket-lookup-form .imarz-ticket-input-wrap .form-control {
    min-height: 48px;
    padding-left: 44px;
    border-radius: 14px;
    border-color: #d6e1ea;
    box-shadow: none;
}

.imarz-ticket-lookup-form .label,
.imarz-ticket-forgot-form .label {
    display: block;
    margin-bottom: 7px;
    color: #17344f;
    font-weight: 700;
}

.imarz-ticket-remember-row {
    margin-top: -3px;
}

.imarz-ticket-lookup-actions {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    gap: 12px;
    align-items: center;
    margin-top: 20px;
}

.imarz-ticket-forgot-link {
    min-height: 46px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 9px;
    padding: 0 16px;
    border-radius: 14px;
    border: 1px solid #d6e4ef;
    background: #f7fafc;
    color: #175d8d;
    font-weight: 700;
    text-decoration: none;
    white-space: nowrap;
}

.imarz-ticket-forgot-link:hover,
.imarz-ticket-forgot-link:focus {
    background: #eef6fc;
    border-color: #b9d3e6;
    color: #124f78;
    text-decoration: none;
}

.imarz-ticket-lookup-help__items {
    display: flex;
    flex-direction: column;
    gap: 12px;
    margin-top: 18px;
}

.imarz-ticket-lookup-help__items > div {
    padding: 14px 15px;
    border-radius: 16px;
    background: #f7fafc;
    border: 1px solid #e3ebf1;
}

.imarz-ticket-lookup-help__items strong,
.imarz-ticket-lookup-help__items span {
    display: block;
}

.imarz-ticket-lookup-help__items strong {
    margin-bottom: 5px;
    color: #153550;
    font-size: 14px;
}

.imarz-ticket-lookup-help__items span {
    color: #6b8091;
    font-size: 13px;
    line-height: 1.5;
}

.imarz-ticket-forgot-content {
    padding: 24px !important;
}

.imarz-ticket-forgot-content.notification.orange {
    border-radius: 20px;
}

.modal .imarz-ticket-forgot-content {
    max-width: 560px;
    margin: 0 auto;
    border-radius: 20px;
    background: #ffffff;
}

.imarz-ticket-forgot-form {
    margin-top: 18px;
}

.imarz-ticket-forgot-form .form-control {
    min-height: 46px;
    border-radius: 14px;
    border-color: #d6e1ea;
    box-shadow: none;
}

.imarz-ticket-forgot-options {
    padding: 14px 16px;
    border-radius: 16px;
    background: #f7fafc;
    border: 1px solid #e3ebf1;
}

#forgot-tid-submit.imarz-add-primary-btn {
    width: 100%;
    margin-top: 4px;
}

@media (max-width: 980px) {
    .imarz-ticket-lookup-hero,
    .imarz-ticket-lookup-layout {
        grid-template-columns: 1fr;
    }

    .imarz-ticket-lookup-hero__icon {
        display: none;
    }
}

@media (max-width: 640px) {
    .imarz-ticket-lookup-hero,
    .imarz-ticket-lookup-card,
    .imarz-ticket-lookup-help {
        border-radius: 18px;
    }

    .imarz-ticket-lookup-hero,
    .imarz-ticket-lookup-card,
    .imarz-ticket-lookup-help {
        padding: 18px;
    }

    .imarz-ticket-lookup-hero__copy h1,
    .imarz-ticket-lookup-card__head h2 {
        font-size: 28px;
    }

    .imarz-ticket-lookup-actions {
        grid-template-columns: 1fr;
    }

    .imarz-ticket-forgot-link {
        width: 100%;
    }
}